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Building Inspections Customer Survey

  1. The City of Brownsville is committed to providing quality service and maintaining good rapport and communications with each individual we serve. We want to know how well we are meeting your needs and how we can better serve you.

    We appreciate your input!

  2. (Optional)

  3. Was the permit process, including the documentation required and timeframe to complete the permit, explained in a clear and friendly manner?*

    Strongly Disagree - (1) (2) (3) (4) (5) + Strongly Agree

  4. Was the staff responsive to questions, concerns and complaints? *

    Strongly Disagree - (1) (2) (3) (4) (5) + Strongly Agree

  5. If corrections were required, were the requirements (or instructions) straight forward and clear? *

    Strongly Disagree - (1) (2) (3) (4) (5) + Strongly Agree

  6. Was the turnaround time (timeliness) of the permit process within your expectations?*

    Strongly Disagree - (1) (2) (3) (4) (5) + Strongly Agree

  7. Was it the same amount of time you were told at the beginning of the process?*

    Strongly Disagree - (1) (2) (3) (4) (5) + Strongly Agree

  8. Were you satisfied with the inspection process? (requesting inspector, availability of inspectors, courteousness of inspectors)*

    Strongly Disagree - (1) (2) (3) (4) (5) + Strongly Agree

  9. Are you aware of our online services?*

  10. Leave This Blank:

  11. This field is not part of the form submission.